Knowledgebase: General Use
FrogLearn - Forgot Password / How to Reset Own Password
Posted by , Last modified by on 31 January 2017 03:43 PM

From the Dickens release (estimated late February 2017 - INSTRUCTIONS SUBJECT TO SLIGHT CHANGES) users will have the option to reset their passwords.

On the login screen at the bottom right of the login area is a “Forgot Password” link. This will only be presented to users who have an authentication type of "Frog" (Not AD linked users).

When clicked, users will be presented with a text box where they can enter their email address. This must be an email address linked to an account on the Frog platform. If an email address is entered that is not linked to an account the user will be notified of the invalid email address. If a user is attempting to reset their password that has an account linked to Active Directory it will not work for them. This functionality only works with manual usernames/password (as it should) as Frog does not have permission to make changes to a schools network.

Please Note: This will not work if more than 1 account has the same email address entered. It is the schools responsibility to keep these up to date on the Frog system/through the MIS.