Knowledgebase: - Support Desk -
Request for Change / Ideas Portal
Posted by Tom Keegan on 15 April 2019 01:48 PM

What is an RFC?

RFC - A request for change - A formal proposal for a change to be made. It includes details of the proposed change and is recorded electronically on our Ideas Portal.

How to Log a Request for Change

We have a method of requesting changes via our Ideas Portal. This will enable you to suggest how we can improve our products, see what other ideas have been suggested and leave your own comments and feedback. You will get the chance to vote for your favourite ideas and help influence our development. The best part is you’ll be able to see the exact status of your idea. We want you to know where your idea is, what we (and others) think about it and if we're going to take it on board.

The Idea Portal will give us a clear picture of what is important to all our customers and will make it easier for us to respond to your top priorities.

As a school you need to nominate a Technical Advocate, a Teaching and Learning Advocate, and an Administration Advocate (that’s school admin, not network admin!) from your school. These advocates will then have the opportunity to submit a new idea, vote for an existing idea, and subscribe to and comment on an existing idea. You will receive an email notification when changes are made to the status of an idea, or if comments are left.

We will need to set up an account for you, so if you would like to participate please just fill in this simple form and we'll be in contact as soon as possible.

Please note: Decisions for platform enhancements are not made on a singular school basis requirement but on a scale of the popularity and impact of the change request. RFCs that have a few schools associated to them may be looked at according to popularity, demand or by the impact the change may have on the product itself.

How the Ideas Portal Works

Each school is asked to nominate three advocates – one technical, one for teaching & learning and one from school administration, however, this is not a requirment. These advocates will represent the school in the Ideas Portal, posting new ideas, voting for other ideas and leaving comments. 

Once logged on an advocate can:

  • Submit a new idea
    Add a brand new idea to the Portal. We have kept this deliberately simple – idea, description and category.

  • Vote for an existing idea
    If an idea you want already exists (or something similar), you can vote for it. The more votes an idea gets, the higher up the idea list it will be placed.

  • Comment on an existing idea
    Allows you to add more detail to yours or someone else’s idea

The functionality will let you search the submitted ideas, filter by category, and see recent, trending and popular ideas.

What happens to an Idea?

The Frog Product team will be review the most popular ideas on a weekly basis – so it’s important that our customers get voting.

When an idea is first posted it has a status of ‘Needs Review’. It will be normal for an idea to stay ay this status until it moves towards the top of the idea list.

Once reviewed, the idea will be updated with one of the following statuses:

  • Already Exists - This idea already exists in the product and therefore the idea can be closed.
  • Under Consideration - We have looked at the idea and are considering it. Often we will set this status if we have asked a question, or are looking for more clarification.
  • Likely to implement - The idea has been accepted, but it has not been moved into planned workflow. It is waiting to move to ‘Planned’ status. No estimate of delivery will be given – we intend to do it, but we don’t currently know when.
  • Planned - The idea has been accepted and moved into our planned work. This means it is in line for development and will have an estimate of a release when it may be delivered.
  • In Development - Our dev team are working on it right now.
  • Complete - The idea has been developed and is awaiting a release.
  • Released - The idea has gone out in a release.
  • Will Not Implement - It is not possible for us to make every single change, and sometimes we will not be able to implement an idea. We will always give a reason for this.
  • Closed - A general safety net for ideas that simply need closing. We will always give a reason for this.

Each time a status is updated, any user who has voted, commented or subscribed to an idea will receive an email notification – so you know exactly what is going on!

Tips for Using the Ideas Portal


Only vote for what is important
If you vote for everything, then that simply raises the baseline across the whole portal. Everyone using a small number of votes to focus on what is important to them will have a much more significant effect.

Leave comments
The more information that is attached to an idea, the better. It will encourage other users to vote – and when we come to develop the idea, our team has a much clearer idea of what we need to achieve.

Avoid duplication
It’s worth searching and reading ideas that are already in the portal to see if anything already posted covers what you need. You can then vote that up the list. After all, one idea with 10 votes will rank higher then 2 ideas with 5.

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